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Technical Support

Having trouble with your Newborn Channel equipment? Follow the easy steps listed here. If this doesn't solve your problem, please use the request form below to provide us with more detail. A technical support representative will contact you within 24 hours. Or call our 24-hour technical support hotline: 800-295-4196.

Step 1: Check Power

Do you have power to both your Wegener iPump and your Pico Modulator(s)? If not, make sure the cables are connected properly and that your power supply is working. Set all switches to the “on” position.

Step 2: Reset your iPump

If power is still not showing on your equipment, look for the "enter" button on the front panel of your iPump and hold it down for 5 seconds. If the iPump does not reset, hold the "enter" button down for another 5 seconds. If the unit still does not restart, please complete the form below.

 

Technical Support Request

Hospital Information
*Institution Name:

*Address:

*City/State/Zip:

     

Technical Contact
*Name:

*Telephone Number/Extension:

 
*Email:

Problem Details
Does your Wegner iPump display one of the following messages (check all that apply):
Corrupt File       Boot Fail       Aud not found on (enter the date)
Has your equipment been damaged by a storm or other event?

You can tell us more about your problem here:

 

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This Newborn Channel service area is designed for educational purposes only. You should not rely on this information as a substitute for personal medical attention, diagnosis or hands-on treatment. If you are concerned about your health or that of a child, please consult your family's health provider immediately.